Product complaint

We regret that you are not satisfied with one of our products. In order to process your complaint quickly and efficiently, we ask you to follow the steps below:

Steps to complain to reklamation@kemes-commerce.de

1. Contact us by email :

   • Please send an email to reklamation@kemes-commerce.de with the subject " Product complaint - order number ".

2. Indication of the order number :

   • Be sure to include your order number in the email. You can find this on your invoice or in the order confirmation you received by email.

3. State reason for complaint :

   • Describe the reason for your complaint in detail. Possible reasons may be:
     • Damaged product
     • Received wrong product
     • Product does not match the description
     • Other reasons (please specify)

4. Add evidence :

   • In order to better assess your complaint, please attach photos of the defective product if available.

Template email:

Subject : Product complaint - Order number [Your order number]

Contents :

Dear Customer Service Team ,

I would like to submit a complaint for my order with the order number [your order number] . Reason for complaint : [your reason for complaint, e.g. damaged product] Description of the problem : [ detailed description of the problem ] Attached you will find photos / videos of the defective product .

Best regards ,​

[Your name] [Your contact details]